About Delivery:
Your order will arrive in insulated packaging that resembles a mini freezer and will remain frozen for another 8-12 hours once delivered, so you do not have to be in when your package arrives*. Your meals should be transferred back into a freezer as soon as possible after delivery.
Unless you have given us specific instructions, the courier will leave in a safe place and advise you. Once the box has been delivered or signed for, it is the recipient’s responsibility to return the meals to the freezer before they defrost.
*Not applicable to FREE Bath deliveries unless Freezer Packing is added at checkout.
Delivery Exceptions:
Please note that delivery to the following postcodes is possible but with an additional cost and cannot be booked online. Please contact us directly:
Northern Ireland, Channel Islands, Isle of Man, Scilly Isles, Isle of Wight, and the following highlands and islands postcodes: KA27, KA28, AB31 to AB56, IV1 to IV63, KW 1 to KW17, PH15 to PH50, PA20 to PA78, HS1 to HS9, ZE1 to ZE3, FK17 to FK21.